Discover. Inspire. Empower

What's the Gem Faqs?

Questions that need answers:

Q:  Can I Place A Personalized Bracelet? How much does it cost?

A: Yes you can ! All our beads and charms are interchangeable. If you would like to place a custom order please email us at 5thelementgems@gmail.com being as detailed as possible ! 

A Quote will be given to you. Customs start at a minimum of $50 with a choice of 1 gemstone and 1 charm. Prices are subject to increase on additional gemstone or charm.

Q : Don’t Know Your Wrist Size?

A: Women’s Bracelet Sizes

 

Most Common: 7 inches (17.8 cm)

Average: 6 1/2 - 7 1/2 inches (16.5-19cm)

 

Men’s  Bracelet Sizes

 

Most Common: 7 ½ inch (19 cm)

Average: 7 ½ inch - 7 3/4 inches (19.7 cm)

Q: When will my order be shipped?

 

A: Any order placed between Monday through Friday before 8 pm EST will begin processing that day excluding Federal Holidays. Any order placed after 8 pm EST will begin processing the following business day.

Q:What payment methods do you accept?

A: 'FIFTH ELEMENT GEMS' accepts most major credit cards including Visa, MasterCard, American Express, Discover, and PayPal.

Q: Can I Return My Order?

 

A: Refunds only if product is damaged on arrival (picture required) please notify shop within 7 days of receiving the order. Funds will be processed back into account within 10-14 business days. NO EXCHANGE

Q:  Do You Do Repairs ?

 

A: With proper care, we anticipate that you will enjoy your jewelry for a long time. However, in the event that you come across any problems, please contact us 5thelementgems@gmail.com and we will be further able to assist you.

Repairs start at $7 + shipping.

Q: How Do I care for my Fifth Element Gem?

 

A: Your Gems are designed to be worn daily. It should be treated with great care and respect. We recommend that customers remove gems before going to bed or participating in physical activity. In order to keep its beautiful condition we recommend that you do not wear it while in water. Exposure to certain harsh chemicals or environments will result in tarnishing the integrity of your bracelet. Due to the metallic composition of the gold charms, tarnishing although rare may occur overtime.